Study 9 ACE Cash Express Customer Reviews and Complaints

We asked for that loan for $1000. But I was told to wire back part of the money (second mistake) before I could get the money.

Today i’ve been looking to get my account that is checking straight they kept telling me personally to deliver $200 to get $2000. Therefore now I am stuck with nearly one thousand bucks to pay for right straight back my bank.

I do not care just how much you’ll need cash, DON’T CONTACT THEM.

Main point here: No, I would personally not endorse this to a pal

Help others get the many reviews that are helpful

Had been this review helpful?

Bad destination to conduct business

ACE money Express is really a loan that is bad; they will certainly let you know this and lie to you personally. So that they took out of the payment which shouldn’t have occurred whenever I talked to someone about walking into the store to pay it off yesterday. I did son’t would like them to electronically remove it of my bank, that they did currently. The girl we chatted to said it was fixed by her and therefore I am able to simply walk in and spend. Nope, they nevertheless took it out electronically and today We have a negative balance because of the stupidity! Your worker did do her job n’t appropriate. I wish to talk to an individual who checks out this. I’m unhappy right now and don’t have money at this time because if this.

Bottom Line: No, I would personally not endorse this to a pal

Help others get the many helpful reviews

Ended up being this review helpful?

I became fooled

  • By Alden W. ,
  • Montana ,
  • Jul 27, 2018
  • Verified Reviewer

I happened to be hopeless, and I also’m style of old college. I happened to be extremely silly maybe maybe not things that are checking very very first. All you can be told by me is be cautious rather than spend any such thing in advance. I am hoping the FBI or the ongoing business can perform one thing. He swindled me personally out of $1800, I feel so stupid for letting this take place. And this man had been working away from Florida and that is about all i understand. Then a call was received by me from two other money loaners. I am on disability and I also had my vehicle get on fire. We reside outside of city thus I was desperate so I needed a car pronto. Money Express may be the one which set me personally up with this specific man when you look at the beginning. I sure hope Cash Express causes it to be right with me personally. Well, i decided to warn other people. Many thanks.

We had compensated costs at the start and I was had by him purchase Bing Enjoy present cards and kept asking to get more cash. We never received any loan whatsoever.

Main point here: No, I would personally not advocate this to a buddy

Help others get the many reviews that are helpful

Ended up being this review helpful?

Simple and affordable

  • By Don Alger ,
  • Minnesota ,
  • Might 2, 2018
  • Verified Reviewer

The process was super fast, super easy, and best of all, asian wifes AFFORDABLE except for having to wait unnecessarily on hold with the ACE rep for my bank to answer to verify my account. I became in a position to get the income We required quickly (24 -48 hours), while the prices blew me personally away; they charge over 300per cent less interest than dozens of other wahooos on the market. Now i am aware where you can turn once I require just a little scratch that is extra.

Important thing: Yes, i recommend this to a pal

Help others get the many reviews that are helpful

Had been this review helpful?

We began very good to my installment loan. I will be now buying a property and my underwriter desired a “paid in full” to my loan, them off two months early so I paid. ACE then refused to offer me personally a “paid in full” receipt whenever we paid the loan down. They stated it is against their business policy, therefore if we lose my odds of getting my house as a result of ACE’s screw up inside their business policy, they truly are set for a huge shock. I am talking about just just how difficult is it to place a message target in a message and state “loan is compensated in complete.” Just what does that simply take, two moments? I believe it is a really sorry method to treat your customers whenever many businesses whenever you spend them you a receipt that you’re paid in full right on the spot off they give. I really do not advocate this ongoing business to anybody.

Main point here: No, I would personally not endorse this to a buddy

Help others get the many helpful reviews

Ended up being this review helpful?

We talked with a guy who told me that an installment was received by me loan simply to have $759.22 put in my account after which to master it absolutely was now a fictitious item. It made my account go beyond and value me personally costs. Now i will be told they just do not program my state.

Well, as a mom that is working time my automobile required servicing. Totaling $900. ACE managed to provide me personally $300. I became really thankful, and also as time passed We paid my loans due every month despite having two re payment plans, there was clearly never ever a belated cost. I paid in complete today, and I also hope i will not need another loan. But I know I’m only using ACE if I do. My other loan continues to be 2 months to choose your competitors. Thanks ACE, truthfully. Life saver!

When possible, I would personally let them have a negative 100. These are the WORST business to manage EVER!

We had a need to refinance my loan because I becamen’t prepared to make my payment, and so I went online to take action, once the e-mail instructed. Their site makes no feeling whatsoever and it is maybe maybe not user-friendly at all.

I attempted to choose the possibility if I had done it correctly or not for me to pay the minimum possible and was not sure. I called their customer care line and talked with an agent. We informed her of exactly exactly what We required and if I had done the request correctly or not that I was not sure. She explained if I wanted to refinance or to extend, I said I wanted to do whichever got me to make the payment next month and not the next day, she said this was to refinance, which is what I had done) and I didn’t need to worry that I had done it correctly (after asking.

She claimed all that will be taken had been service costs, which will be between $150-$200. And I also asked her AGAIN if she had been yes it absolutely was all finished and done precisely if there clearly was absolutely nothing I needed seriously to do further, and she guaranteed me personally it was all cared for.

Well, the day that is next just what are you aware? The loan that is full and service costs had been deducted from my account. It did not cause an overdraft, but I was left by it with absolutely nothing to spend other bills We had a need to spend. Obviously, we called instantly to rectify this simply to get another rep whom states you’ll find nothing which can be done because the loan had been compensated in full.

Pardon me, but is it my fault your business smudged? NO! She wasn’t sympathetic or apologetic in the least minimal bit. She had an mindset that reflected she could care LESS for the misfortunes her peer had triggered me personally. I was informed by her i had called to cancel the refinance and therefore we hung up on the rep. Used to do no thing that is such!

I informed her this is wrong, and her reaction had been that it was that which was notated by that exact same agent. I will be letting you know she screwed up my account and you’re likely to phone me a liar and state your coworker could not need perhaps all messed up? How DARE you.

We asked for a manager, and she basically stated the same while the representative that is previous. The thing that is only did various was provide me personally a contact to submit my grievance where i possibly could PERHAPS get this corrected. POSSIBLY? Following the customer that is terrible We have gotten every action associated with method? And exactly why did your agent maybe not offer that email to me?I understand there are particular things supervisors can perform that regular representatives can not do, but supplying a contact target is certainly not one of those. How does this business and representatives maybe maybe perhaps not do just about anything to help clients they will have screwed over?

We delivered the e-mail in addition they stated they might refund any overdraft costs We received and asked us to confirm my account. I’ve confirmed it times that are several they keep asking us to try it again, but in either case, i will be maybe not asking for overdraft charges straight straight back, i am asking for the loan add up to be reversed! How difficult is this to complete?